Fulfillment by Merchant Order Management
The system periodically retrieves report data of unshipped orders every 60 minutes, filters out FBM orders, and automatically sends shipping instructions to the shipping warehouse based on the order information to obtain the most cost-effective warehouse location and product inventory The warehouse processes orders and shipping processes, and the system generates electronic waybills, waybills, and packing lists online for easy printing. After placing the order, the logistics tracking number will be synchronized to this platform The logistics tracking log records real-time logistics progress, and if the package is lost, it will promptly remind the seller to coordinate with the carrier company for handling. If the customer cancels the order, the system will promptly remind the seller to handle it.
Order management
The software comprehensively covers all aspects of seller order processing and product shipping. The system can easily access orders from all channels of the seller with just one click, displaying real-time order and shipping status. The automated processing of the program reduces the need for manual intervention and also lowers the error rate of manual intervention.
Full process after-sales management
From the seller receiving the order to after-sales management, it can be done in the system, reducing communication costs, improving front-end and back-end collaboration efficiency, and making after-sales service more efficient.
